Common Diseases such as high blood pressure, diabetes, coronary
artery disease and cancer usually set in years before the disease
actually surface. To prevent these diseases, early detection
of risk factors are essential. At Metro Specialist Hospital,
we offer Health Screening Programmes, which would enable you
to identify your health problems.Click
here for more information
Public Holiday: Closed
Daycare operational days will be from Sunday to Thursday. Accident
& Emergency Services are available 24 hours daily.
Information For Patients :
If your surgery is scheduled for the morning (8.00am-1.00am ),
it is advisable to be admitted one day prior to the surgery, before
4.00 pm. MSH does not guarantee availability of rooms if patients
are admitted on the same day for the scheduled morning surgery.
Things to bring:
i) Metro appointment card.
ii) Personal clothing (dress gown, slippers) and toiletries
iii) For Maternity Patient- 1set of baby’s clothing
Upon your doctor’s confirmation for your discharge please
allow one to two hours for consolidating and processing of your
hospital bill. Discharge time is between 10.30am – 12.00noon
(lunch will not be provided). The following conditions apply:
- Discharge after 12noon & Discharge after 4pm
We would appreciate it if you vacate the room promptly after settlement
of the bill in consideration of other patients admitted and waiting
for the availability of room. Should you need to leave before
the bill is finalized, you will be required to settle an estimated
amount from the bill or sign an open credit card voucher with
us. Any excess payment will be refunded to you within 21 days
and for outstanding balances, we would appreciate prompt settlement.
For credit card holders, you will be informed of the final amount
charged to your card. A copy of the final bill will be mailed
Deposit Required Upon Admission
The deposit amount varies with the type of treatment
and can be made in the form of cash, bank draft or credit card.
MSH accepts guarantee letters from companies that have credit
facilities with the hospital. The guarantee letter must be presented
at the time of admission; otherwise the patient will have to pay
a deposit which is refundable upon discharge. Please note that
if the guarantee letter is not presented within 24 hours of admission,
the patient will be required to settle the bill by cash or credit
card. Additional deposits will be required when the expenses incurred
during your hospital stay exceeded the initial deposit paid or
the limit specified in the guarantee letter.
Personal Items And Valuables
Please do not bring or keep valuable with you during your stay
in MSH. In the event that you do have valuables, we recommend
that you store them in the hospital safe deposit box. If you require
this complimentary service, please inform the admission staff
at the time of admission. MSH however will not be responsible
for any loss or damage to your property or personal belongings
whilst on our premises and in locked drawer.
Electronic and computerized equipment
For security purposes, please do not bring any electronic, electrical
or battery powered equipment, computerized gadgets such as hand
phone, walkie-talkies, pages, handheld organizers, laptop, palmtops,
computerized notebooks, CD Players and DVD Players.
All rooms are fully air-conditioned with attached bathroom. Single
and Double Bedded rooms are furnished with colour television sets
and telephones. The hospital does not accept pre booking of rooms
and room types are subject to availability. Room charges will
be based on the actual room accorded to you. For all maternity
patients, please note that the room rate is charged from the time
admission. Stay–in Companion is allowed only if you are occupying
a suite or single room. Lodger fee is RM15.00 per night (12.00midnight-8.00am)
whether or not they use the deck chair provided.
Non Smoking Policy
Smoking is strictly prohibited in Metro Specialist Hospital.
The hospital visiting hours are as follows:
- 12.00noon – 2.00pm daily & 6.00pm-10pm daily
We do not encourage visitors to bring children along. However,
if this is unavoidable, we seek your cooperation to ensure that
they do not disturb other patients by running around or making
any undue noise in the patient’s room or ward area
You can surf the internet anytime with your own computer
at the lobby and the cafeteria area.
Free Internet Access (Wifi)
Patients can surf the internet anytime with your own
computer at free internet access area
5½ days clinics operations
Effective 02.01.2007, our new hours of the operation
will be from 8.00am-5.35pm from Sunday to Thursday and 8.00am-1pm
on Friday. Clinics closed on Saturday and public holiday. For
emergencies cases, please refer the Accident & Emergency counter
at 04-4238888 ext 1187/1188.
Complimentary meals will be served to all patients unless otherwise
advised by the attending doctor.Meal times are as follows:
Breakfast: 8.00am – 9.00am daily.
Lunch: 12.00noon – 1.00pm daily
Dinner: 6.00pm-7.00pm daily
The Metro Cafeteria is located at the Ground Floor and is open
from 7.30am-8.30pm daily.
Amounts received in excess of the total bill will be
refunded within 21 days of discharge. The refund will be either
in cash, cheque or credit card depending on the initial mode of
payment. Should you have any questions regarding your account,
please call our Billing Department at 04-423 8888 ext 1177/1178/1183.