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>>Information
........Inpatient
Admission
........Inpatient
Discharge
........Deposit Required
........Personal Valueable
........Rooms
........Non Smoking Policy
........Visiting
Hours
........Hot Spot Area
........5 1/2 Days Clinic Operation
........Meals
........Cafeteria
........Refund
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Executive
Health Screening
Many
Common Deseases such as high blood pressure, diabetis, coronary
artery disease and cancer usually set in years before the desease
actually surface. To prevent these diseases, early detection of
risk factors is essential. At Metro Specialist Hospital, we offer
a Health Screening Programme, which helps you identify your health
status. See
More Information?
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Inpatient Admission
If your surgery is scheduled for the morning (8.00am-1.00am
), it is advisable to be admitted one day prior to the surgery,
before 4.00 pm. MSH does not guarantee availability of rooms if
patients admit on the same day as the scheduled morning surgery.
Things to bring:
i) Metro appointment card.
ii) Personal clothing (dress gown, slippers) and toiletries
iii) For Maternity Patient- 1set of baby’s clothing
Inpatient
Discharge
Upon your doctor’s confirmation for your discharge please
allow one to two hours for consolidating and processing of your
hospital bill. Discharge time is between 10.30am – 12.00noon
(lunch will not be provided). The following conditions apply:
- Discharge after 12noon & Discharge after 4pm
We would appreciate it if you vacate the room promptly after settlement
of the bill in consideration of other patient waiting for the
availability of the room. Should you need to leave before finalized
bill is ready, you will be required to settle an estimated amount
or sign an open credit card voucher with us. Any excess payment
will be refunded to you within 21 days and for outstanding balances,
we would appreciate prompt settlement. For credit card holders,
you will be informed of the final amount charged to your card.
A copy of the final bill will be mailed to you.
Deposit
Required
The deposit amount varies with the type of treatment
and can be made in cash, bank draft or credit card. MSH accepts
guarantees letter from companies that have credit facilities with
the hospital. The guarantee letter must be presented at the time
of admission; otherwise the patient will have to pay a deposit
which is refundable to the patient upon discharge, if accompanied
with a valid guarantee letter.Please note that if the guarantee
letter is not presented within 24 hours of admission, the patient
will be required to settle the bill by cash or credit card. Additional
deposit will be required when the expenses incurred during your
hospital stay exceed the initial deposit paid or the limit specified
in the guarantee letter.
Personal
Valuable
Please do not bring or keep valuable with you during your stay
in MSH. In the event that you do have valuables, we recommend
that you store them in the hospital safe deposit box. If you require
this complimentary service, please inform the admission staff
at the time of admission. MSH
however will not be responsible for any loss or damage to your
property or personal belonging s whilst on our premises and in
locked drawer.
Electronic
and computerized equipment
For security purposes, please do not bring any electronic, electrical
or battery powered equipment, computerized gadgets such as hand
phone, walkie-talkies, pages, handheld organizers, laptop, palmtops,
computerized notebooks, CD Players and DVD Players.
Rooms
All rooms are fully air-conditioned with attached bathroom. Suite
Single and Two –Bed rooms are furnished with color television
sets ad telephones. The hospital does not accept pre booking of
rooms and room types are subject to availability. Room charges
will be based on the actual room accorded to you. For all maternity
patients, please note that the room rate is charged from the time
admission. Stay
–in Companion is allowed only if you are occupying a suite
or single room. Lodger fee is RM15.00 per night (12.00pm-8.00am)
whether they took the deck chair or not.
Non
Smoking Policy
Metro Specialist Hospital’s staff, visitors, patients mainly
whoever inside the premise is strictly prohibited from smoking.
Visiting
Hours
The hospital observes the following visiting hours:
- 12.00noon – 2.00pm daily & 6.00pm-10pm daily
We
do not encourage visitors to bring children along. However, if
this is unavoidable, we seek your cooperation to ensure that they
do not disturb others patients by running around or making any
undue noise in the patient’s room or ward area
Hot
Spot
You
can surf internet anytime with your own notebook at lobby of Metro
and cafeteria area. Hot spot prepaid card is available at our
counter of Metro Café.
5
½ days clinics operations
Effective
02.01.2007, our new operational hours will be from 8.00 am-5.35
pm from Sunday to Thursday and 8.00am-1pm on Friday. Clinics closed
on Saturday and public holiday. Any emergencies cases occurred,
please direct to Accident & Emergency counter at 04-4238888
ext 1887/1889.
Meals
Complimentary meals will be served to all patients unless advised
otherwise by the attending doctor.Meal
times are as follows:
Breakfast: 8.00am – 9.00am daily.
Lunch: 12.00noon – 1.00pm daily
Dinner: 6.00pm-7.00pm daily
Cafeteria
The Metro Cafeteria is located at the Ground Floor and is open
from 7.30am-8.30pm daily. Only on the forth week (Thursday) of
the month is open from 7.30am-5.00pm.
Refund
Amounts
received in excess of the total bill will be refunded within 21
days of discharge. The refund will be either in cash, cheque or
credit card depending on the initial mode of payment. Should you
have any questions regarding your account, please call our Business
Office at 04-423 8888.
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