If your surgery is scheduled for the morning (8.00am-1.00pm ), it is advisable to be admitted one day prior to the surgery, before 4.00 pm. MSH does not guarantee availability of rooms if patients are admitted on the same day for the scheduled morning surgery.Things to bring along:
- Metro appointment card.
- Personal clothing (dress gown, slippers) and toiletries
- For Maternity Patient- 1set of baby’s clothing
Upon your doctor’s confirmation for your discharge please allow one to two hours for consolidating and processing of your hospital bill. Discharge time is between 10.30am – 12.00noon (lunch will not be provided). The following conditions apply: - Discharge after 12noon & Discharge after 4pm We would appreciate it if you vacate the room promptly after settlement of the bill in consideration of other patients admitted and waiting for the availability of room. Should you need to leave before the bill is finalized, you will be required to deposit an estimated amount from the bill or sign an open credit card voucher with us. Any excess payment will be refunded to you within 21 days and for outstanding balances, we would appreciate prompt settlement. For credit card holders, you will be informed of the final amount charged to your card. A copy of the final bill will be mailed to you.
Deposit Required Upon Admission
The deposit amount varies with the type of treatment and can be made in the form of cash, bank draft or credit card. MSH accepts guarantee letters from companies which have credit facilities with the hospital. The guarantee letter must be presented at the time of admission; otherwise the patient will have to pay a deposit which is refundable upon discharge. Please note that if the guarantee letter is not presented within 24 hours of admission, the patient will be required to settle the bill by cash or credit card. Additional deposits will be required when the expenses incurred during the hospital stay exceeded the initial deposit paid or the limit specified in the guarantee letter.
Personal Items And Valuables
Please do not bring or keep valuable with you during your stay in MSH. In the event that you do have valuables, we recommend that you store them in the hospital safe deposit box. If you require this complimentary service, please inform the admission staff at the time of admission. MSH however will not be responsible for any loss or damage to your property or personal belongings whilst on our premises and in locked drawer.
Electronic and computerized equipment
For security purposes, please do not bring any electronic, electrical or battery powered equipment, computerized gadgets such as hand phone, walkie-talkies, pages, handheld organizers, laptop, palmtops, computerized notebooks, CD Players and DVD Players.
All rooms are fully air-conditioned with attached bathroom. Single and Double Bedded rooms are furnished with colour television sets and telephones. The hospital does not accept pre booking of rooms and room types are subject to availability. Room charges will be based on the actual room accorded to you. For all maternity patients, please note that the room rate is charged from the time admission. Stay –in Companion is allowed only if you are occupying a suite or single room. Lodger fee is RM15.00 per night (12.00midnight-8.00am) whether or not they use the deck chair provided.
Non Smoking Policy
Smoking is strictly prohibited in Metro Specialist Hospital.
Free Internet Access (Wifi)
Patients can surf the internet anytime with your own computer at free internet access area.
Complimentary meals will be served to all patients unless otherwise advised by the attending doctor. Meal times are as follows:
- Breakfast: 8.00am – 9.00am daily.
- Lunch: 12.00noon – 1.00pm daily
- Dinner: 6.00pm-7.00pm daily
The Metro Cafeteria is located at the Ground Floor and is open from 7.30am-8.30pm daily.
Amounts received in excess of the total bill will be refunded within 21 days of discharge. The refund will be either in cash, cheque or credit card depending on the initial mode of payment. Should you have any questions regarding your account, please call our Billing Department at 04-423 8888.